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Privacy & Terms

General Terms of Use

These General Terms of Use ("Terms") outline the terms and conditions for using Cheap Hotels Hub ("we," "us," or "our") website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

1. Use of Website

  • - You must be at least 18 years old to use our website and services.
  • - You agree to provide accurate and complete information during the registration and booking process.
  • - You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

2. Website Content

  • - Our website and its content are intended for informational and booking purposes only.
  • - We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

3. Booking Process

  • - Reservations are subject to availability and confirmation.
  • - You acknowledge that any mistakes, inaccuracies, or issues during the booking process are your responsibility, and we do not guarantee reimbursement or compensation for such matters.

4. Intellectual Property

  • - Our website and its content, including text, images, graphics, logos, and software, are protected by copyright and other intellectual property laws.
  • - You may not reproduce, distribute, modify, or create derivative works based on our content without our explicit permission.

5. Prohibited Activities

  • - You agree not to use our website for any unlawful, fraudulent, or malicious activities.
  • - You may not engage in any activity that could disrupt or interfere with the proper functioning of the website or its services.

6. Limitation of Liability

  • - We strive to provide accurate and reliable information, but we do not guarantee the accuracy, completeness, or timeliness of the content on our website.
  • - We are not liable for any damages, losses, or liabilities arising from your use of the website or its content.

7. Indemnification

  • - You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses arising from your use of our services or any violation of these Terms.

8. Changes to Terms

  • - We may update these Terms from time to time. The most current version of the Terms will be posted on our website.
  • - Your continued use of our website after any changes to the Terms signifies your acceptance of the updated Terms.

9. Governing Law

  • - These Terms are governed by and construed in accordance with the laws of USA. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in USA.

10. Payment and currency

  • - ALL PAYMENTS ARE PROCESSED IN UNITED STATES DOLLAR (and may be represented by the symbols "USD" or "$"). We do not accept any other currencies. If you are using other currency, please be aware of exchange rates and possible fees.
  • - We accept all major credit cards. If you have any issues during the payment process or you have some doubts of how much you will be charged, please stop your booking immediately and contact us at support@cheaphotelshub.com, otherwise we will not be able to refund you.
  • - We reserve the right to refuse service, cancel reservations, not refund or take other appropriate actions as necessary.
  • - Currency which is shown on our website is ALWAYS UNITED STATES DOLLAR (and may be represented by the symbols "USD" or "$"). If you encounter other currency, please abandon your booking immediately and contact us at support@cheaphotelshub.com, otherwise we will not be able to refund you.

11. Refund Policy

  • - We want to bring to your attention that our refund policy is quite strict. MANY HOTEL BOOKINGS ARE NON-REFUNDABLE BY THE HOTELS THEMSELVES.
  • - If you find yourself in a situation where you need to request a refund, please don't hesitate to contact us at support@cheaphotelshub.com. We will make every effort to assist you with your refund request. However, it's essential to note that we cannot guarantee a refund because, as mentioned earlier, MANY HOTEL BOOKINGS ARE NON-REFUNDABLE.
  • - Refunds may be processed in certain circumstances, primarily in cases of technical difficulties during the booking process due to software integration issues. After your booking has been forwarded to the hotel, the possibility of a refund is substantially reduced, reflecting the predominantly non-refundable policies of hotels.
  • - In order to mitigate the risk of cancellations and refunds from the hotel, we reserve the right to handle your booking either manually or automatically within a 24-hour timeframe, ensuring the successful completion of your reservation.
  • - MANY HOTEL BOOKINGS ARE NON-REFUNDABLE BY THE HOTELS THEMSELVES.

Please review and familiarize yourself with these General Terms of Use before using our services. Your continued use of our website signifies your acceptance of these Terms.

Privacy Policy

Last updated: 01/24/2024 (MM/DD/YYYY)

This Privacy Policy outlines the practices and policies of Cheap Hotels Hub ("we," "us," or "our") regarding the collection, use, and disclosure of personal information when you use our website and services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information from users when they visit, register, make a reservation, or interact with our website. The types of personal information we may collect include but are not limited to:

  • - Name, contact information (email address, phone number)
  • - Payment information (credit card details, billing address)
  • - Demographic information (age, gender, location)
  • - Reservation details (check-in/out dates, room preferences)
  • - Communication history (customer service inquiries, feedback)
  • - Website usage information (IP address, browser type, device information)

2. How We Use Your Information

We may use the collected information for various purposes, including: - Processing reservations and payments - Sending booking confirmations and updates - Providing customer support and responding to inquiries - Personalizing user experience and improving our services - Sending promotional offers and newsletters (with opt-out options) - Analyzing website usage and trends to enhance functionality - Complying with legal obligations

3. Data Security

We implement appropriate security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no online transmission or storage can be guaranteed as 100% secure. Therefore, we cannot ensure or warrant the absolute security of your data.

4. Sharing Your Information

We may share your personal information with third parties for specific purposes, including: - Processing reservations and payments - Marketing and promotional activities - Analyzing website usage and trends - Complying with legal obligations or responding to lawful requests We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. You can manage your cookie preferences through your browser settings.

6. Your Choices

You have the right to access, correct, or delete your personal information. You can also opt-out of receiving promotional emails by following the instructions in those emails.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us to have it removed.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

Terms and Conditions

By using our website and services, you agree to the following terms and conditions:

  • - You must be at least 18 years old to make a reservation or use our services.
  • - Reservations are subject to availability and confirmation.
  • - You are responsible for providing accurate and complete information during the reservation process.
  • - Payment information provided must be valid and belong to you.
  • - You agree that any issues, mistakes, or inaccuracies made during the booking process are your responsibility, and we do not guarantee reimbursement or compensation for such matters.
  • - We reserve the right to refuse service, cancel reservations, or take other appropriate actions as necessary.
  • - You agree not to use our website for any unlawful, fraudulent, or malicious activities.
  • - You acknowledge and agree that any refunds issued by us may be less than the original amount paid or may be entirely withheld at our discretion.
  • - You consent to the possibility that your booking may be processed manually. This includes, but is not limited to, the offering of alternative accommodations, varying room standards (either higher or lower), and the processing of refunds (which may not be the full amount paid) if requested.
  • - You acknowledge and agree that we reserve the right to deny any refund requests without providing an explanation.
  • - You agree that the processing of your booking may commence within 24 hours following the charging of your card. However, this timeframe is not definitive and may extend up to the end of the day of your scheduled check-in.
  • - Our website and its content are protected by copyright and other intellectual property rights.
  • - Please review and familiarize yourself with these terms before using our services. Your continued use of our website signifies your acceptance of these terms.

Cancellation Policy:

Pursuant to the terms and conditions governing the use of our services, clients who have entered into a contractual agreement via a confirmed reservation on our website may, under certain conditions, initiate a request for cancellation. Such requests for reconsideration of the terms of the reservation contract are to be formally submitted to our dedicated support team, reachable exclusively through support@cheaphotelshub.com. It is imperative to note that this provision for submission of cancellation inquiries becomes operative only subsequent to the lapse of a 24-hour period from the timestamp of the initial reservation confirmation. Furthermore, it is of utmost importance for clients to acknowledge that the submission of a cancellation request does not inherently guarantee the acceptance of such a request. The determination of the outcome of any cancellation inquiry rests within the sole and absolute discretion of our management, guided by an array of factors including but not limited to operational capacities, booking demand, and prevailing policy guidelines. Clients are hereby advised to undertake a comprehensive and cautious review of their booking details and the inherent terms therein prior to finalizing their reservation. This approach is recommended to ensure informed decision-making and to align expectations with the procedural framework outlined in our cancellation policy.

Payments

ALL PAYMENTS ARE PROCESSED IN UNITED STATES DOLLAR (and may be represented by the symbols "USD" or "$"). We do not accept any other currencies. If you are using other currency, please be aware of exchange rates and possible fees.

Our seamless payment system, powered by Stripe, ensures a secure and hassle-free transaction process. With Stripe's industry-leading technology, your financial information is safeguarded, allowing you to make reservations with confidence. Experience the convenience of quick and reliable payment processing, enabling you to focus on planning your stay with peace of mind.

If you have any questions or concerns about our Privacy Policy, Terms and Conditions, or the reimbursement policy, please contact us at support@cheaphotelshub.com.

This Cookie Policy explains how Cheap Hotels Hub ("we," "us," or "our") uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described in this policy.

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help us recognize your device and provide a more personalized experience.

How We Use Cookies

We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate our site and use its features.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our website. We use this data to analyze and improve the performance and functionality of the site.
  • Functionality Cookies: These cookies allow us to remember your preferences and choices, such as language preferences and login details, to provide a more personalized experience.
  • Advertising and Marketing Cookies: These cookies help us deliver targeted advertisements and promotional content based on your interests and browsing behavior.

Third-Party Cookies

We may allow third-party service providers to place cookies on our website for the purposes of analytics, advertising, and other functionalities. These third parties may collect information about your online activities across different websites over time.

Your Cookie Choices

Most web browsers are set to accept cookies by default. However, you can usually modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that blocking or deleting cookies may impact the functionality of our website and your user experience.

You can manage your cookie preferences directly through your browser settings. You can also opt-out of certain types of cookies by visiting the websites of relevant third-party providers.

Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about our Cookie Policy, please contact us at support@cheaphotelshub.com.

Our Commitment to Compliance with the European Union Digital Service Act and Google's Requirements

In alignment with our dedication to providing an outstanding booking experience, we adhere strictly to the guidelines of the European Union Digital Service Act, as well as respecting Google's requirements for online services. Here's how we ensure compliance:

  • Efficient Online Booking: All hotel reservations can be made directly through our online platform, offering you a hassle-free booking process.
  • Rapid Confirmation: Within 24 hours of your booking, you will receive confirmation, and the hotel will have a record of your upcoming stay, ensuring no details are missed.

Our commitment to these standards is part of our effort to deliver a reliable, transparent, and user-friendly service. For any inquiries or additional support, our customer service team is readily available to assist you.

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